Refund policy

RETURNS & REFUNDS

Each New-Soul® item is made to order with care. Because our products are produced specifically for each order, all sales are final and we do not accept returns or exchanges for incorrect size selection or change of mind.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can review the issue.

If we determine that the item is defective, damaged, or incorrect, we will work with you to provide an appropriate replacement or refund at no additional cost.

SIZING

Please review the available sizing information carefully before placing your order. Because items are made to order, we are unable to offer returns or exchanges due to selecting the wrong size.

CANCELLATIONS

Orders may only be canceled before production begins. Once an order has entered production, it cannot be canceled or changed.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

QUESTIONS

If you have questions about your order or this policy, please contact New-Soul® through our Contact page. We want every customer to have a positive experience with New-Soul®.